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How We Handle Your Data and Account Rights

We keep this page straightforward so you know exactly what hondagg does with your information, how we process payments through DANA, OVO, and GoPay, and what choices you hold over your own account.

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hondagg How We Handle Your Data and Account Rights
HOW WE PROTECT YOU

Data Handling, Security, and Retention Practices

We take a plain-language approach to explaining what happens behind the scenes with your information. Each point below covers a specific area of our data and security practices so you can make informed decisions about your account with hondagg.

Encryption at Rest All personal data — your name, wallet details, and session logs — sits behind encryption while stored. Even internal teams access it through permission-gated dashboards, not raw database queries. This applies equally to DANA, OVO, and GoPay transaction records.
Cookie Scope Our cookies track session state and lobby navigation preferences. We do not embed third-party tracking pixels that follow you across other sites. If you clear cookies on your phone browser, your saved game filters like Auto Roulette Live or Crash Fast Lift preferences reset.
Account Security Layers Login uses OTP verification sent to your registered number. If you switch devices, you confirm through the same OTP flow. Wallet changes — linking a new DANA or GoPay account — require a secondary confirmation step before we process the update.
Data Retention Period We hold active account data for as long as you maintain your account. After you request deletion and we verify your identity, personal records are purged from live systems. Transaction logs may be retained in anonymised form where regulations require.
Who to Contact For any data-related request — access, correction, portability, or deletion — reach our support via live chat or email. Reference your username and the specific action needed. We respond to policy queries with the same urgency as deposit or withdrawal issues.
How to Request Changes Log into your account, navigate to settings, and open the privacy request form. Select from deletion, export, or correction categories. Once submitted, your request enters a verification queue. After identity confirmation, we execute the change and send you a confirmation notice.
POLICY CONTACT PATHS

Reach Us About Any Legal or Data Query

If you need clarification on how your data is used, want to request account changes, or have questions about regional eligibility, our support team handles policy-related queries through the same channels you use for general help. Players in Jakarta can expect the same response flow as anyone else — no priority tiers, just consistent service.

Live Chat Open the chat widget from any lobby page. Mention your query relates to data or legal policy and the agent will route you to the right team. You can attach screenshots or documents directly in the chat window if needed for verification.
Email Channel Send your request to our support email with the subject line referencing your account username. Include the specific data or policy action you need — deletion, export, correction, or eligibility question — so we can prepare before responding.
In-App Request Form Inside your account settings you will find a dedicated request form under the privacy section. Fill in the category, describe what you need, and submit. This creates a tracked ticket so you can follow up on progress without repeating yourself.

Common Questions About Your Rights and Our Policies

Below we answer the questions our support team receives most often regarding data, privacy, account control, and regional access. If your specific situation is not covered here, use the contact paths above to get a direct answer.

We collect your name, phone number, email address, and the e-wallet details you link — DANA, OVO, or GoPay. We also log device type and IP address at login for security verification purposes. No biometric data is collected.

Yes. Submit a data export request through the privacy form in your account settings or contact support via live chat. After verifying your identity, we compile your records — transaction history, login logs, and profile details — and send them to your registered email.

Open the privacy request form and select the deletion category. We will confirm your identity through OTP, then schedule your account for removal. Once processed, personal data is purged from active systems. Some anonymised transaction records may be retained where legally required.

We do not sell or share your DANA, OVO, or GoPay wallet information with external marketers. Payment data passes only to the processing gateway needed to complete your deposit or withdrawal, secured under encryption during transit.

We use session cookies for login persistence and preference cookies for lobby layout — things like your last-viewed game category such as Gaple Domino Room or European Football Odds. You can disable cookies in your browser settings, though you will need to log in again each visit.

Access depends on local law and eligible regions. We do not make blanket claims about availability across all areas. If your region becomes restricted, we aim to notify you in advance so you can manage your account balance and linked wallet accordingly.

After identity verification — typically completed through OTP and email confirmation — corrections to your name, phone number, or linked wallet are applied within a reasonable timeframe. Support will notify you once the update is live on your account profile.

If we need to restrict account access due to regional eligibility changes or a policy review, any remaining balance is still yours. We work with you through support to arrange a withdrawal to your linked DANA, OVO, or GoPay wallet before full suspension takes effect.

Yes. Go to your account wallet settings and select the option to update your linked payment method. The change requires a secondary verification step — an OTP sent to your registered number — before the new DANA, OVO, or GoPay link becomes active.

Our support team is your first point of contact for any dispute, including data disagreements or transaction discrepancies. Raise a ticket via live chat or email referencing your account and the specific issue. We escalate internally to the relevant team and follow up with a resolution outline.

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