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How hondagg Handles Your Account Data

Your account data — registration details, wallet transactions via DANA, OVO, or GoPay, and session activity — is collected only for the purpose of running your account and keeping it secure.

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hondagg How hondagg Handles Your Account Data
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to review, correct, or request deletion of the personal data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through our Indonesia-facing support line. Requests are reviewed and acknowledged within a reasonable period, and we will tell you what we can and cannot action under applicable rules.

Team online

Live Chat Support

Open the chat window from your account dashboard. This is the fastest path for privacy questions — our Indonesia support team can pull your account data record and confirm what is held on file during the session.

Email Data Request

Send a written privacy or data-deletion request to our support email. Include your registered account name and the specific data point you are asking about. We acknowledge email requests and provide a written response for your records.

Account Help Centre

The help centre inside your account lists the current contact options and response-time expectations. For wallet-related data — including DANA, OVO, and GoPay transaction references — the account help centre also shows your transaction history directly.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Security and transparency sit at the centre of how we manage account data. Every connection to hondagg uses SSL encryption, so the information you send — including payment confirmation details from DANA, OVO, or GoPay — travels encrypted between your device and our servers. We apply access controls internally so only the account functions that need your data can read it.

SSL Encryption on Every Connection All data you send to hondagg — login credentials, payment references, account updates — is encrypted via SSL. This applies whether you access the lobby from a mobile browser in Jakarta or a desktop connection anywhere else in Indonesia where access is permitted under local law.
Cookie Use and Your Choices We use session cookies to keep your lobby active, and preference cookies to remember your display settings between visits. You can clear cookies from your browser settings at any time. Clearing session cookies will log you out and reset lobby preferences, but your account data and wallet history remain intact.
Payment Data We Do Not Store When you complete a DANA, OVO, or GoPay transaction, we receive a payment reference and a status code — not your full wallet credentials or PIN. Your e-wallet security details stay with the payment provider. We use the reference only to match the deposit or withdrawal to your account.
Account Access and OTP Verification Login to your account requires email or phone verification. If we detect a login from an unfamiliar device or location, we trigger an OTP check before granting access. This step protects your account even if someone else has your password, and you can review recent login activity from your account security settings.
Data Retention and Removal We retain account data for as long as your account is active and for the period required under applicable rules. If you close your account, we will retain only the minimum data required by legal obligation. You can request a summary of what we hold at any time through the support channels listed on this page.
Who Can Request Data Changes Only the verified account holder can request access to, correction of, or deletion of personal data. We verify identity before processing any data request. If your request involves transaction records linked to DANA, OVO, or GoPay, we may also need to confirm the payment reference with the relevant provider before making changes.

Common Questions About Your Data on hondagg

These are the questions we hear most often from account holders in Indonesia about how their data is handled, stored, and can be managed. If your question is not here, reach out through live chat or email and we will respond directly.

At registration we collect your name, email address, and contact number. If you verify your account for higher withdrawal limits, we may also collect identity confirmation details. We use this data only to operate your account and meet applicable obligations — not for third-party marketing or data sales.

No. When you make a deposit or withdrawal via DANA, OVO, or GoPay, the transaction is processed by the payment provider. We receive only a reference code and a status update. Your wallet PIN, linked bank details, and full account number with the payment provider never pass through or get stored on our systems.

We keep your account data for as long as your account remains open. After account closure, we retain only what is required under applicable rules for the minimum period those rules specify. You can request a written summary of your data retention status through our support email at any time.

Yes. Send a data-access request through live chat or email with your registered account name. We will verify your identity first, then provide a summary of the personal data held on your account. This includes registration details, contact information, and the transaction references linked to your wallet history.

Contact our support team through live chat or the support email listed on this page. State clearly what data you want corrected or removed. We will verify your identity before making any change. Some data — such as transaction records required for legal or audit purposes — may not be deletable, and we will explain that in our response.

We do not sell your data. We share data only with the payment processors — DANA, OVO, GoPay — needed to complete your transactions, and with any service providers operating strictly on our behalf under data-handling agreements. We do not share your data with advertisers outside the hondagg platform.

We use session cookies to keep your lobby session active and preference cookies for display settings. You can clear or block cookies through your browser settings. Note that blocking session cookies will log you out automatically. Your account data, wallet balance, and transaction history are not affected by clearing cookies — they are stored server-side on your account.

We use SSL encryption on all connections and trigger an OTP verification when a login comes from an unfamiliar device or location. You can review recent login activity in your account security settings. If you notice a login you do not recognise, contact our support team immediately through live chat so we can secure your account.

This policy applies to all accounts created through hondagg where access is permitted under local law. Players in Jakarta, Bandar Lampung, and other areas of Indonesia where the service is available are covered by the same data-handling practices. Availability of account features depends on local law and eligible regions.

If we make material changes to how we collect or use your data, we will notify you through your registered email address or a notice inside your account dashboard. Continued use of your account after a policy update means you have seen the updated terms. You can always request the current version of this policy through our support team.

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